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Disability awareness course for hotel staff that is easy to do with an interactive information and video based online course. The contents includes knowledge of different types of disability impairments, methods of interaction and the dos and don’ts which are specific to the situations hotel staff may face when interacting with disabled people

Disability awareness training in the hospitality, leisure, travel and tourism sector with Key skills and knowledge required to meet the needs of customers with disabilities

We provide Disability awareness Training to teach your key personnel how to engage both the disabled and the 50+ Senior consumer market.

We believe that removing the architectural barriers is only half of the solution.  Unless your employees know and understand both the Equality Laws and how to interact with different ability guests, your business remains wide open to  disability discrimination lawsuits and dissatisfied customers.

Key skills and knowledge required by front line staff in order to meet the needs of customers with a disability

1. Demonstrate an understanding of the importance of excellent customer service skills for disabled customers:
* What we mean by disability (e.g. impairment, disability etc.)
* Importance of disabled customers to UK tourism
* Create awareness of the National Accessible Scheme (NAS)

2. Demonstrate an understanding of specific disabilities:
* Ability impairment (This includes learning difficulties)
* Hearing impairment
* Visual impairment
* Mobility impairment

3. Demonstrate knowledge of using appropriate language when referring to customers with disabilities (e.g. using the correct terminology)

4. Demonstrate how to communicate effectively with disabled customers (e.g.listening skills)

5. Demonstrate awareness of own feelings, misconceptions and biases when serving disabled customers

6. Demonstrate knowledge of facilities in local community that are accessible to disabled customers (including attractions, accommodation, restaurants and
transport)

7. Demonstrate knowledge of own facilities and equipment to assist for disabled customers:
* How facilities will be used by disabled customers
* Awareness of possible difficulties and their corresponding solutions

8. Demonstrate knowledge of own facilities and equipment and where these could be improved to cater for the needs of disabled customers:
* How facilities will be used by disabled customers
* Awareness of possible difficulties and their corresponding solutions

Course Curriculum

No curriculum found !
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  • £35.00
  • 99 Days
  • Course Certificate
1 STUDENTS ENROLLED

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